Enterprise Services Planning
July 11 - 15, 2016
Over the past 10 years, Kanban has driven significant gains in on-time delivery of professional services work. Organizations using Kanban have achieved results such as a 400% increase in delivery rate, and 50% to 90% drops in lead time
The time has come to manage portfolios, strategy, and daily activities in alignment with this improved delivery capability. Your business is an ecosystem of interdependent services, each of which can be improved. Your organization can reach a new level of coordination and agility to respond rapidly to changing market conditions.
The Enterprise Services Planning (ESP) management training program uses Kanban and a full range of complementary techniques to foster a more predictable and fit-for-purpose organization.
Master the highly challenging environment of professional services work by learning:
- how to select work items,
- when to schedule them,
- in which order to sequence them,
- when there is capacity to take on more work,
- how to manage dependencies,
- how to plan, track, and evaluate results
- how and when to improve
The 5-day program is recommended for managers at all levels in order to create optimal coordination throughout the organization.
Module 1 requires no prior knowledge of Kanban. Experience using Kanban and training in a Lean Kanban University Foundation I & II kanban classes are recommended for modules 1 and 2. Module 3.1 & 3.2 require only informational level understanding of Kanban applied to professional services. For attendees lacking that knowledge, Module 1 includes a foundation level review of Kanban systems.
Please note that there is a class limit of 24 students. Also note that in order to make the course economically viable we need a minimum of 5 students. Please email firstname.lastname@example.org if you would like more information about the course or about registration.
Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:
More than 10 days prior = 80% of course fee
5 to 10 days prior = 50% of course fee
Less than 5 days = no refund provided
DJAA reserves the right to postpone or cancel this event if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly. If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.
Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. DJAA will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.
Lean Kanban University | David J Anderson School of Management: 200 1st Avenue West, Suite 404, Seattle, WA, 98119.